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Monitoring & Evaluation

5.1 Monitoring & Evaluation – General 


Organizations should have a process for evaluating the quality of their donations. Thorough evaluations should be conducted periodically and in partnership with recipient organizations.


5.1.1 General – Continuous Improvement MSROs should have a plan in place to review the donation program.

Guidance & Resources:

CHA Medical Surplus Donation Study: How Effective Surplus Can Relieve Human Suffering

This study collected information on how to improve the efficiency and helpfulness of medical surplus donations, including barriers to donor hospitals/health systems donations and unhelpful aspects of medical donations to beneficiary organizations. MSROs can take these results into consideration when reviewing their own donation program.

(Source: Catholic Health Association of the United States)

PQMD Measuring for Success Toolkit

An easy-to-use and free resource specific to monitoring and evaluation of medical product donations. 

(Source: Partnership for Quality Medical Donations)


5.1.2 General – Recipient Engagement MSROs should have an evaluation process readily accessible to recipients so as to facilitate feedback. MSROs should facilitate an agreement with the recipient organization regarding an evaluation schedule prior to a donation being made. MSROs should work together with the recipient organization in order to ensure that evaluations are completed correctly and in a timely process.


Guidance & Resources:


Organizations should involve recipients in the evaluation process for donation programs so as to learn from its successes and missteps. This will help to ensure that future programs are beneficial to both the MSRO and the recipient. This is necessary to resolve problems, evaluate installation and training, provide feedback and appreciation to donors, and learn how to improve the process, standards, and procedures.​